JOB OVERVIEW

Tribe Kelley Surf Post is seeking a passionate and customer-focused Assistant Store and Customer Experience Manager (ASM) to lead the in-store experience and floor operations. This role is ideal for someone who thrives on creating an inviting and engaging retail environment while ensuring seamless daily operations.

As the ASM, you will be the face of the store—responsible for delivering exceptional customer service, driving sales, and leading the team on the floor. You will work closely with the Store Manager to ensure smooth operations but will take primary ownership of customer experience, associate coaching, and in-store sales execution.

We’re looking for a strong leader with a hands-on approach, someone who can inspire the team, maintain high energy on the floor, and ensure every guest leaves with a memorable experience. Management experience is required.

RESPONSIBILITIES:

• Lead the sales floor and customer experience, ensuring every guest receives outstanding service.
  
  

• Supervise and support retail associates in real-time, providing coaching and guidance to elevate performance.
  
  

• Partner with the Store Manager to hire, train, and schedule staff, ensuring optimal floor coverage.
  
  

• Take ownership of store presentation, product merchandising, and restock needs, working with the Store Manager and Buyer.
  
  

• Handle customer inquiries and resolve service issues with professionalism and care.
  
  

• Drive sales through engaging customer interactions and by leading the team with enthusiasm.
  
  

• Assist with inventory accuracy and stock management, ensuring products are properly tracked and available for customers.
  
  

• Provide weekly reports on store performance, customer insights, and sales trends to the Store Manager.
  
  

• Act as the manager on duty when the Store Manager is off-site, overseeing all store functions.
  
  

• Support pop-up events, Surf Post Sessions, and community engagement initiatives.
  
  

QUALIFICATIONS:

• 1+ years of retail management or leadership experience.
  
  

• Strong communication and interpersonal skills—able to engage and inspire both customers and the team.
  
  

• A natural problem-solver with a customer-first mindset.
  
  

• Experience using point-of-sale systems and basic computer skills.
  
  

• Strong organizational skills with the ability to multitask and manage time efficiently.

• Passion for brand storytelling and creating a welcoming in-store atmosphere.

 

If this is you, please send us your resume! We'd love to hear from you!